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BPO employees face health risk

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The Indian outsourcing industry is facing a steep rise in the attrition rate. A survey highlighted the fact that one of the main reasons for the high attrition rate is the " stress factor ". It also revealed that 83 per cent of employees have sleeping disorders. Moreover, 8.5 per cent are reported to have been suffering from ear problems, 14.9 per cent from digestive disorders and 10.6 per cent have been victims of eye-related problems . This survey came as a severe blow to the industry which is seen as one of the largest revenue generating industries in recent times. Rukmini Bora, manager, human resource, WNS says, "We are aware of the attrition rate due to health problems. Hence, we have designed a special criteria for recruitment where we focus more on the candidate's health and only after confirming that he would be able to handle the hectic shifts, we recruit him. However, most BPOs don't consider this an issue." Long working hours, high working